location-marseille-DS3cab-2

Response from the owner:Hello Benoît, We understand that having to find another rental late at night was stressful for your family. However, we would like to clarify what happened with your rental in March 2026. You arrived very late in the evening without notifying our agency of your delay beforehand. As we had not heard from you, our team tried to reach you by phone, but those calls went unanswered. When contact was finally made after 9 p.m., our team could no longer arrange vehicle collection that evening. This is why you were advised to wait until the following morning. We regret the difficulties you encountered, but our staff had made efforts to contact you. Informing the agency of a delay in advance allows us to discuss what options may be available, rather than addressing the situation only upon a late arrival. Kind regards, The Olympic Location Marignane team

Response from the owner:Hello Benoît, We understand that having to find another rental late at night was stressful for your family. However, we would like to clarify what happened with your rental in March 2026. You arrived very late in the evening without notifying our agency of your delay beforehand. As we had not heard from you, our team tried to reach you by phone, but those calls went unanswered. When contact was finally made after 9 p.m., our team could no longer arrange vehicle collection that evening. This is why you were advised to wait until the following morning. We regret the difficulties you encountered, but our staff had made efforts to contact you. Informing the agency of a delay in advance allows us to discuss what options may be available, rather than addressing the situation only upon a late arrival. Kind regards, The Olympic Location Marignane team