spartiates - Olympic Location

Анна Х.

Unfortunately we got in the accident. The company charger is 250 euro after days upon days of pretending to investigate :) Make sure you do amabil report and pray to not be scammed at the end, cos they will still find a reason to charge you. 24/7 support is also lie Help in case of anything is what? Lie Reconsider if you are a tourist like I was to get any car in Marsellia. The driving in me outside the cote is chaotic, 90% of cars around are demaged. If you are a normal driver, troubles will find you.

Réponse du propriétaire:Hello, We are sorry that this situation has caused misunderstanding. As explained in our previous exchanges, when damage is reported on a vehicle, the file must be handled according to the procedure set out in the rental agreement: accident report, review of liability, applicable coverage and any excess/deductible. The amount mentioned corresponds to the handling of the case under these contractual conditions and cannot be considered an arbitrary charge. We understand that this type of situation can be frustrating. However, we cannot publicly discuss the details of a case involving vehicle damage, a third party and insurance-related elements. Our team remains available by email to provide the necessary explanations and continue handling the file in a clear and documented manner. Finally, we strongly reject the accusation of “scam”. Our agencies apply the procedures set out in the rental agreement and remain available to respond factually and transparently. Kind regards, The Olympic Location team

Анна Х.