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Notre actualité
Benoît L.
Catastrophic!!!! They simply don't answer the phone and leave you stranded at the airport. We ended up being stuck with 2 kids at night getting a new rental at full price after we had no hope of getting our car. After we contacted the renter, we were literally told to wait until morning.
Edit:
The answer below is full of lies and erroneous info.
I had booked a car for 5pm, a bit earlier than my plan yo make sure the car is available. I arrived slightly after, called them before 6pm the first time, well within their business hours.
They never tried to call me. I have a screenshot of the phonelog that day.
9pm is pure bad faith and erroneous information. I have another rental agreement that started way before showing that this attempt at resolution is made up.
Réponse du propriétaire:Hello Benoît,
We understand that having to find another rental late at night was stressful for your family. However, we would like to clarify what happened with your rental in March 2026.
You arrived very late in the evening without notifying our agency of your delay beforehand. As we had not heard from you, our team tried to reach you by phone, but those calls went unanswered.
When contact was finally made after 9 p.m., our team could no longer arrange vehicle collection that evening. This is why you were advised to wait until the following morning.
We regret the difficulties you encountered, but our staff had made efforts to contact you. Informing the agency of a delay in advance allows us to discuss what options may be available, rather than addressing the situation only upon a late arrival.
Kind regards,
The Olympic Location Marignane team














